Please allow an average 1-10 business days to receive your order's in Australia- as delivery times depend on your location.
Orders to Western Australia do take on average 10 business days. To Sydney, Melbourne and Brisbane on average 1-10 business days.
We use a variety of methods to ship orders including local couriers- (Sydney and National based) and Australia Post. Freight charges in Australia are $10 for standard shipping and $15 for express post shipping. You can select either standard or express shipping at checkout.
Special occasion orders may be sent boxed and require a signature upon delivery- there is a $12.00 charge for dispatching special occasion orders.
If you need to change your shipping address a new delivery charge will apply if the order has already left. You will receive an email confirmation with the tracking details once your order has been dispatched. Please ensure that once your order has been sent that you track the order as if you miss your delivery a card is left by the shipper redirection may require a new charge. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.
We ship orders worldwide on a daily basis.
Delivery fees (quoted in AUD) are -
New Zealand - $20
Rest of the world - $30
To the USA we send via DHL couriers. All other countries are via Australia Post.
Delivery depends on your location however we would suggest that you allow on average 3-14 business days to receive your order.
Any overseas customs or import duties charged once the order reaches its destination must be paid by the recipient of the order. To the USA any orders valued under $800USD do not have any duty fees.
Customs policies and charges vary greatly from one country to another and we recommend that you contact your local customs office for further information. Where charges are due this may impact the time it takes your order to reach you.
We have no control over these charges, but we may be able to offer you some guidance as to how much they may be. Please contact us for more information
We will email you when your order has been dispatched with the consignment number and method sent. If you miss your delivery a card is left. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.
Placing an order
Website: We are open 24 hours a day! Please add the items to your cart, select checkout and then follow the prompts to enter your shipping details, payment information and any comments.
Email: if you are having problems placing your order online please email us so we can process the order via email.
We use a shoplift payment gateway & PayPal- which are both secure for all online orders as no card details are stored.
We can also process orders to be sent in Australia via direct deposit (online banking).
All pricing is quoted in Australian Dollars. Please use our websites tool to convert to other currencies.
Please email us at email@example.com and one of our team members will be able to reply.
Returns (please use the return request tool) http://www.teaprincess.com.au/pages/returns
We want you to be happy each time you shop with us. If you are not completely satisfied with your purchase, we will offer you a refund, credit note or exchange within 14 days of purchase.
Please note there is no refunds or exchanges available on sale Items, underwear and swimwear
Once you have used our return request tool please return your items to-
PO Box 2967
Taren Point NSW 2229
P- 02 9525 8760
(Please only return to our PO Box not our showroom address for security reasons). The showroom address does not have a mail collection facitility. We cannont take responsibilty for any items returned to our showoom address. If you do require an address other than our PO Box ie- you are sending via courier please email us so we can advise an alternative street address.
You will be responsible for any returns postage charge and all returned (non-faulty) goods must be in their original packaging, with the relevant swing tags attached and in excellent re-saleable condition. Damaged soiled or altered returns may not be accepted and will be returned back to the customer. Please note that any delivery charges will not be refunded, nor will any postage costs incurred by returning the item(s) to us, unless the item(s) are faulty.
The goods are your responsibility until they reach our office, so make sure it’s packed up properly and can’t get damaged on the way!
All items returned should have a Return Request number. Unidentified returns within our 14-day policy may be returned to the sender.
Unidentified returns outside the 14-day policy may be returned to the sender and we will not accept any liability for these returned goods.
Exchanges - (please use our return request tool) http://www.teaprincess.com.au/pages/returns
Exchange any item within 14 days of receiving your original order.
If you require an exchange please include a pre-paid stamped self addressed post pack or satchel. Otherwise a member of our team will contact you regarding the new freight charge.
All items returned should have a return request authorisation. Unidentified returns within the 14-day policy may be returned to the sender.
Faulty Items - (please use our return request tool)
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
All goods will be inspected on return. If If the item(s) have a minor problem we will repair it and return it to you, alternatively a replacement of refund will be processed.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.