INTERNATIONAL SHIPPING I flat rate charge I AUSTRALIA $10  I USA $25 I NEW ZEALAND $20 I OTHER COUNTRIES $30

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ordering & delivery information

Ordering & Delivery

We send order's both in Australia and overseas. Please read below for your relevant countries details.

Australian Orders-

Please allow on average 1-10 business days to receive your order's in Australia, as delivery times depend on your location.  

Orders to Perth, Western Australia do take on average 5-10 business days. To the other major cities eg- Sydney, Melbourne, Adelaide and Brisbane on average expect a 1-5 business days delivery time for standard freight.

Express Post available on all Australian orders- please select express post at checkout. Please note express post is next day delivery in the same state only- as per Australia Post guidelines. Please note we don't ship orders every day of the week, so express post does not guarantee next day delivery. Please email or call us for further information if your order is required urgently.

We use a variety of methods to ship orders including local couriers- (Sydney and National based) and Australia Post. Freight charges in Australia are $10 for standard shipping and $15 for express post (Australia Post) shipping. You can select either standard or express shipping at checkout.

If you need to change your shipping address please email us ASAP before your order is dispatched. A new delivery charge will apply if the order has already left. You will receive an email confirmation with the tracking details once your order has been dispatched.  Please ensure that once your order has been sent that you track the order as if you miss your delivery a card is left by the shipper redirection may require a new charge. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.

International Orders

We ship orders internationally. The most common countries that we ship to are the United States of America, Canada, United Kingdom, New Zealand, France, Japan, Germany and the Netherlands. 

We can ship orders worldwide however.

Delivery fees (quoted in AUD) are -

USA- $25.00 (all orders are shipped via DHL express courier service)

New Zealand -  $20

Other countries -  $30 ( Other countries are shipped via Australia Post)

Delivery depends on your country's location however we would suggest that you allow on average 3-14 business days to receive your order.

Any overseas customs or import duties charged once the order reaches its destination must be paid by the recipient of the order. To the USA any orders valued under $800USD do not have any duty fees.

Customs policies and charges vary greatly from one country to another and we recommend that you contact your local customs office for further information and/ or email us before placing your order. Where charges are due this may impact the time it takes your order to reach you.

We have no control over these charges, but we may be able to offer you some guidance as to how much they may be. Please contact us for more information.

We will email you when your order has been dispatched with the consignment number and method sent.  If you miss your delivery a card is left. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.

Placing an order

Website: We are open 24 hours a day!  Please add the items to your cart, select checkout and then follow the prompts to enter your shipping details, payment information and any comments. Once the payment is successfully made you will receive an email with the orders details and a unique order number.

Email: if you are having problems placing your order online please email us so we can process the order via email. 

Payments

We use a shopify payment gateway which is secure for all online orders as no card details are stored.

We can also process orders to be sent in Australia via direct deposit (online banking).

Pricing 

All pricing is quoted in Australian Dollars. Please use our websites tool to convert to other currencies. 

Preorders

Payment is required for all preorders. Preorders can be placed via our online store or via email.

The standard leadtime for preorders is 6-12 weeks. Urgent preorders are also possible, a rush fee may apply for urgent preorders. Please contact a member our team via email for further information.

Customer care

Please email us at hello@teaprincess.com.au and one of our team members will be able to reply. 

 

Sizing Charts & Size Guides

The sizing for all our garments and accessories are in Australian children's standard sizing which is the same as universal sizing (our sizing corresponds to the age of the child.)

We fit test each garment on fit test models who are usually a slim/tall build for their age.

Our maxi dresses tend to be on the longer side of average- so we do suggest that you spend the time to measure your child from shoulder to floor (cervical height) and compare against that styles length chart on the website.  This will avoid you purchasing a dress that is too long. 

Please see below chart for our standard fits. Please note each design pattern varies, so you may be able to size up or down in different styles depending on the shape of the garment. If a design is a smaller or larger than average make we note this in the garments description. If in doubt please email us- we are happy to assist with sizing.

AGE

0-3M

3-6M

6-12M

12-18M

18-24M

2

3

4

5

6

7

8

9

10

12

CHEST

42cm

46cm

48cm

51cm

53cm

54cm

56cm

57cm

59cm

61cm

63cm

66cm

69cm

72cm

78cm

CERVICAL HEIGHT

47cm

54cm

58cm

63cm

68cm

72cm

76cm

84cm

90cm

96cm

103cm

110cm

115cm

120cm

130cm

 

Please contact us via email if you have any sizing questions at hello @teaprincess OR enquiries@teaprincess.com.au before placing your order.

As a designer brand - we design fitted styles, more flattering in shape than a loose/ baggy fit's.